The definitive AI andautomation partner forgrowing service businesses.
Systems made to give you and your team time back.
What we see
People come to us with a symptom, not a brief. They commonly feel the pressure in these areas.
Repetitive work
Admin, follow-up and reports still done by hand.
Decisions
More time deciding what to do than doing it.
Handoffs
Work lost between people, inboxes and tools.
Visibility
Information everywhere, and no clear view of it.
AI and Teams
AI already in use, just not evenly across the team.
How we work
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Review
We map how work actually moves, and where it stops. You leave with the map.
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Pilot
Fixed scope, defined period, success criteria agreed before anything starts.
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Build
Only what the pilot proved was worth building.
Maintain
The business keeps moving. Rules drift, tools change, volumes shift. This is the work that keeps the system earning.
What one looks like
A real Lead Response & Follow-Up System implemented in a business by Thallo, against how the same enquiry went before it.
The enquiry arrives
It lands in an inbox
One of four and none of them is anybody's job.
It lands in one place
Their own words kept untouched. The same person twice is one lead, not two.
Somebody works out what it is
Someone spots it
If they scroll far enough and nobody knows whether the others did.
+ 13 hrsIt gets understood
Summarised in a sentence and scored on rules you set. Unsure? Then a person looks.
+ secsSomebody takes it on
A quote goes out
From whoever got there first, with whatever they could find.
+ 1 dayIt gets an owner
They hear back before they close the tab and it goes to an assigned person on the team.
+ <1 minNobody replies
It goes quiet
No reply, no chase, no record that it ever needed one.
+ neverIt gets chased
Nudged, then escalated to you, then raised again at 14 days.
+ 30 minFirst reply: the next working day.You never learn which ones you lost, or why.
First reply: under a minute, at any hour.Every enquiry answered and accounted for.
Who you work with
Bradley Florence · Founder
When you work with Thallo, you work directly with Bradley.
Bradley's background spans sales, marketing, management and admin across multiple industries, giving him firsthand context for the manual work, repetitive drains and small decisions that consume a team's attention.
He maps the process, designs the system and stays with it after handover.
More about ThalloFair questions
- What if we only need one thing fixed?
- Then that is the job. The review exists to find out whether one fix is the right size. If it is, we scope it, build it and stop.
- What happens when you are not available?
- Every automated step has a manual way to do the same job, and your team is shown it, so a bad week never stops the business. That is a safety net. It is not a substitute for keeping the system current.
- What if we already have someone technical?
- Better. They usually know exactly where the process breaks. We build with them and hand over the rules in writing, so nothing is hidden. We keep it current, so it never becomes one more thing they have to carry.
- What if it stops working?
- You hear it from us, not from a customer. Monitoring is part of what we maintain, and the fallback is there for the days it matters.
Start with the map.
One conversation about how work actually moves through your business. If there is nothing worth building, we will say so.
Book a call